1. Your Agreement
3. Access and Use of the Services
4. Klook Platform and Content
4.3 Sort Order * 4.3.1 We provide sorting and filter settings for you to adapt the search results to your preferences using criteria such as availability, price recommendations, Services’ popularity, Services’ reviews or other criteria. We continually optimize the Klook Platform to provide you the best experience and may test different default sort order algorithms from time to time.
5. Intellectual Property Rights
6. User Submissions
7. Users Representations, Warranties and Undertakings
8. Registration and Security
8.1 Opening of the Klook Account
8.1.1 In the course of using the Services, you may be required to open and maintain an account with Klook (“Klook Account”).
9. Reviews - Further correspondence - Rights to User Content
9.4. Reviews may not contain obscenities, profanity, inappropriate content, hate speech and offensive content, promotion of illegal conduct, other people’s personal information such as names, phone numbers or email addresses, and irrelevant content such as promotional, invite and reward information. Moreover, reviews may not defame, abuse, harass, or violate the legal rights of others.
10. Booking Confirmation, Tickets, Vouchers, Fees and Payment
10.1 Booking Confirmation
10.2 Purchase and Use of the Vouchers
10.2.1 Through the Klook Platform, you may purchase vouchers from Klook for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher.
10.2.2 In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.
10.2.3 An Operator may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither Klook nor the Operator is responsible for lost, destroyed or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Operator may refuse to accept your Voucher, and no refunds will be granted.
10.3 Terms of the Vouchers
10.4 Cancelation of Vouchers
10.5 Required Assistance
10.6 Additional Charges
10.7 Modifications to Charges
10.8 Klook’s Rights and Obligations
10.9 The above terms and conditions & return policies are appliable to all Klook users worldwide.
12. Klook Referral Program
16. Interaction with Third Parties
19. Passports, Visas, Documents, Licenses & Insurances
20. Governing Law
Klook Travel Technology Limited ('Klook', 'we', 'us', 'our') are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.
Scope of Terms
Collection of Information
We may collect Personal Information about you that you provide to us while using Klook Platform and information about how you use Klook Platform including when you open your user account ('User Account'), visit Klook Platform or make reservations, rentals and/or bookings for any intended Services or using the Services. Providing your Personal Information to Klook is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your Personal Information. For example, we cannot open your user account or make reservations, rentals and/or bookings for you if we do not collect your name and contact details.
1) Opening Your User Account
2) Visit Klook Platform, Making Reservations, Rentals, and/or Bookings for the Services or Using the Services:
Storage of Information
Usage of Information
Disclosure of Information
European General Data Protection Regulation
We’ll refund double the difference…if you find a cheaper price!
We know that one of the most important things for travelers is getting a fair price and not feeling ripped off. That’s why we constantly monitor our pricing to ensure that you get the best price available online and at your destination. We also make it a point to display honest pricing on all our deals, including all extra charges and taxes so you'll never have to worry about additional costs.
We’re so confident about our pricing that if you find a better price, we’ll refund DOUBLE the difference!
you can send us the details and we'll refund double the difference in the form of Klook Credits OR we’ll refund the full price difference to your card.
Yup, you read us right!
How to request a refund?
Terms & Conditions
The ‘same tour or activity’ means that all inclusions and itineraries must be the same as the activity booked from Klook, this includes currency, number of people, scheduling, operator, pick up locations, ticket usage (printed or mobile voucher), ticket validity (fixed date or open date), package booked, ticket type, instant or non instant confirmation, etc. The product may be sold by another channel, however it must be the same product as offered by Klook.
Klook Travel Technology Limited (“Klook”) recognizes and rewards independent security researchers in keeping Klook and our customers secure. We appreciate your willingness to participate in this Bug Bounty Program (“Program”) and will award monetary rewards for the discovery of security vulnerabilities.
Your participation in our Bug Bounty Program is voluntary. By making a report disclosing a vulnerability to Klook, you acknowledge that you have read and agreed to the terms and conditions on this page (“Terms”).
While participating in our Program, you warrant that:
If you comply with the Terms when reporting a security bug to Klook, Klook will not initiate a lawsuit or law enforcement investigation against you in response to your submission.
In principle, any Klook-owned web service, mobile applications that handles data (including personal data) is intended to be in scope. This includes but not limited to the following domains:
To participate in our Program, you must not:
To qualify for a reward under this program, you should send a clear textual report with the following description:
General Testing Rules:
For the purposes of this section, “Testing Results” means information about vulnerabilities discovered and submitted to Klook by you. You hereby agree that you will disclose and assign all Testing Results and its corresponding rights (including intellectual property) to Klook.
When reporting vulnerabilities, you shall consider the attack scenario / exploitability, and security impact of the bug. The following issues are considered out of scope from this Program, and we will not accept any of the following types of attacks:
You may be eligible to receive a bounty if:
Bounty payments will be determined at Klook's sole discretion. All determinations as to eligibility and amount of bounty payments made by Klook are final and Klook shall not entertain any appeal, nor be obligated to make payments.
Klook determines bounty amounts based on various factors, including but not limited to impact and risk of exploitation of the security issue. In event of duplicate reports, Klook awards a bounty only to the first notifier.
|Severity||CVVSv3 scoring||Bounty Range (USD)|
|Critical||9.0 - 10||1000 and above|
|High||7.0 - 8.9||600 – 900|
|Medium||4.0 - 6.9||250 – 500|
|Low||0.1 – 3.9||100 – 200|
If Klook determines that:
Klook may immediately terminate your participation and disqualify you from receiving any bounty payments.
Any information you receive or collect about Klook, our affiliates or any of our users through the Program and the submissions themselves (“Confidential Information”) must be kept confidential. You may not use, disclose or distribute Confidential Information without Klook's prior written consent.
Confidential information must only be used in connection with the Program.
You hereby agree to indemnify and hold Klook, its affiliates and the officers, directors, agents, joint ventures, employees and suppliers of Klook and its affiliates, harmless from any claim or demand made or incurred by any third party due to your submissions, your breach of these Terms and/or your improper use of the Bug Bounty Program.
Klook reserves the right to modify or cancel this Bug Bounty Program and its policies at any time, without prior notice.
Accordingly, Klook may amend these Terms and/or its policies at any time by posting a revised version on Klook's website. You accept the modified Terms if you continue to participate in the Bug Bounty Program after changes are made to the Terms.
The other language versions of this Agreement have been prepared solely for reference. If there is any conflict or inconsistency between the English version and the other language versions, the English text shall prevail.